HELP CENTER
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Our average turnaround time for most custom projects is typically one week or less. However, we recommend anticipating a timeframe of at least 7-10 business days in case special materials need to be ordered—such as custom tooling, hardware, or specialty raw materials that are not typically stocked. Upon receiving your quote, we will provide a completion estimate. In most cases, within one business day of your approval for the quote, we finalize your design and prepare it for manufacture. We take pride in offering the absolute fastest turnaround time possible, including next-day rush manufacturing for many custom parts and batch production completed in as little as 10 business days!
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Upon approval of our quote, you will receive a 3D mockup and 2D drawings with dimensions, ensuring your items match your expectations precisely. No cuts are initiated until you confirm the design and are completely satisfied. If any errors occur, we will rectify them at no additional cost to you.
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For most items, bulk or volume discounts are available. Customers often opt for a sample before committing to a larger order. The cost of a sample or single unit is inevitably higher than that of a production run, given the additional time required for building the initial machine operations and creating any necessary custom fixtures for your items. We also maintain a database of all our customer designs, streamlining future orders without the need to reconstruct machine operations or custom fixtures.
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For projects with a total cost under $1,000, payment is not required until the work is completed. An exception is made for large custom signs necessitating the order of specialty materials. Projects exceeding $1,000 or falling under the category of large custom signs are subject to a deposit requirement, ranging from 30-50% of the total project cost, prior to initiation of the custom order. With the exception of our NET 30 customers, full payment is required before shipping, at the time of pickup, or within 5 days of project completion.
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Yes! We offer shipping for nearly everything, with rare exceptions for oversized items such as signs. LTL freight is available for large volume orders, but it is usually not cost-effective for shipping large outdoor signs. After receiving payment, orders are shipped within one business day, and customers typically receive them within 3-5 business days.
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Our prices are determined by material cost and the anticipated time required for manufacturing. This encompasses the time spent on building CAD models, custom machine operations, and expected machine time. We maintain affordability by consistently opting for the most cost-effective manufacturing process for your items. For instance, while something could be CNC machined, we might choose laser cutting as the most cost-effective method, thereby saving both our time and your money.
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No, our material costs are established at the current market rate. For example, the price of quality plywood can fluctuate monthly, leading to variations in its cost. In instances where specialty materials need to be ordered, a shipping or pickup charge may be added to the material cost. However, our earnings come solely from the actual design and manufacturing services provided.
Privacy Policy
At Launch MakerLab, we are committed to protecting your privacy and ensuring the confidentiality of your ideas, designs, and personal information. This privacy policy outlines how we collect, use, and safeguard the information you share with us. By engaging with our services or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information from you:
Personal Information: Includes your name, email address, phone number, and billing/shipping address.
Project Information: Any designs, files, concepts, or intellectual property you share with us for project completion.
Payment Information: Billing details necessary for processing payments.
Usage Information: Data about how you interact with our website to improve user experience (e.g., cookies).
How We Use Your Information
Your information is used solely for the purpose of providing and improving our services. Specifically, we may use your information to:
Process orders and deliver services.
Communicate with you about your project, including updates or inquiries.
Maintain records for invoicing and payment purposes.
Improve our website functionality and customer experience.
Protection of Intellectual Property
At Launch MakerLab, we understand the importance of safeguarding your intellectual property. Any ideas, designs, or proprietary information shared with us will remain confidential and will not be disclosed to third parties without your explicit consent.
If requested, we are happy to sign a Non-Disclosure Agreement (NDA) to formalize this commitment.
Files and designs shared with us for project purposes are used solely for the creation and delivery of your order.
Sharing of Information
We do not sell, trade, or rent your personal or project information to third parties. However, we may share information with trusted partners or vendors strictly for the purpose of fulfilling your order (e.g., shipping providers). All partners are required to adhere to the same standards of confidentiality.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Design files may be stored securely for reference in case of reorders, but you may request their deletion at any time.
Your Rights
You have the right to:
Request access to the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your data, including design files, after project completion.
Opt-out of receiving promotional communications from us.
Security Measures
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes secure servers, encryption where applicable, and strict access controls.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or for legal reasons. We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, your personal data, or intellectual property, please contact us:
Email: support@launchmakerlab.com
Phone: 765-625-2425
Mailing Address: 4540 N 800 W, Farmland, IN 47340
Thank you for trusting Launch MakerLab with your ideas and projects. We value your creativity and privacy and are committed to providing you with a secure and transparent experience.
Terms on Invoices and Estimates
Net 30 Payment Terms
Payment for goods/services is due within 30 days from the delivery date. Late payments will incur a 1.5% monthly interest (18% APR) on outstanding balances. Please contact our Accounts Payable at ap@launchmakerlab.com for any inquiries.
Estimate Terms
Estimates are approximations based on client-provided information and are subject to change upon project finalization. Clients will be notified of any changes before additional charges are applied. Estimates are valid for 30 days.
Standard Payment Terms
Unless otherwise agreed upon, full payment is due upon project completion. For quotations, the remaining balance is payable upon completion. If no quotation is provided, an agent will provide the final amount, with a detailed receipted invoice sent within 72 hours of payment.